Apprentice IP Engineer

Are you someone who is fascinated by all things technology, have you completed a Computer Science, Mathematics, or Engineering A-level because of this? Gamma is looking for an Internet Protocols (IP) Engineer Apprentice to get stuck into real-world tech problems, learn how the internet truly works behind the scenes, and help keep it all running smoothly for everyone. 

 

Main purpose of role:

The main purpose of this apprentice position is to get hands-on experience with how internet networks work (also known as IP networking). You’ll start by helping deal with issues raised by Gamma’s business partners – these are called ‘tickets’ – and handling customer service queries. Over time, you’ll move on to working with the design and delivery of Gamma’s networks and services. 

You’ll be part of the whole process that engineers go through, like planning, designing, testing, building tools to help (automation), setting up the network, and keeping it running smoothly. This gives you the chance to understand how everything connects and how Gamma supports customers with reliable service. 

The goal of the apprenticeship is to help you build your skills in fixing network issues and understanding how Gamma’s systems work, so that you can grow into a Junior IP Engineer. You’ll start with more day-to-day tasks to build your knowledge of Gamma’s network, vendors and services, and eventually take on more responsibility like working on projects and helping with new network designs. You’ll get lots of support from your manager and team along the way. 

 

Key responsibilities: 

You will be taught everything you need to know, especially the technical knowledge, however, as an apprentice, you can expect to:   

• Help build, look after, and fix computer networks. 
• Work with things like routers, switches, and firewalls that keep networks running. 
• Keep an eye on how networks are doing and help fix problems when they go slow or stop working. 
• Write down what went wrong and how it was fixed. 
• Learn the basics of how networks work, like how devices talk to each other. 
• Work with engineers to improve and update the network.

 

Are you someone who: 

• Is currently studying or has recently completed A-levels (or equivalent) in subjects such as IT, Computer Science, Mathematics, or Engineering. 
• Understands networking concepts such as Internet Protocols (IP) addresses, routers, switches, and firewalls (this is not a requirement but may be beneficial) 
• Has knowledge of troubleshooting and problem-solving. 
• Has a proactive approach to finding solutions and is willing to learn from more experienced professionals.     
• Has clear verbal and written communication skills, with an ability to explain technical concepts simply. 
• Efficient time management skills to manage workload and training. 
• Can accept feedback for self-improvement. 

 

To be successful in this role, you do not need any formal qualifications or experience. 

 

Skills you will learn: 

• Learn how to find and fix problems with networks and figure out what's causing them. 
• Get better at solving problems and writing down what you did so others can learn from it. 
• Gain experience in designing and taking care of network systems, working with different teams. 
• Learn how to manage your time and balance tasks effectively. 
• Work on real projects, helping design and set up network solutions. 
• Work with other teams to help improve and fix network systems. 

 

Please note, you are unable to apply for this apprenticeship if you have already attained one of the following: 

• Network Engineer Level 4 
• Digital Technology Solutions L6 
• Digital Technology Solutions L7 

 

Please note that this job description is not exhaustive, and you may be asked to undertake additional duties as reasonably requested by your line manager. As an apprentice IP Engineer, you will have plenty of opportunities to learn and grow in your role, and Gamma will provide you with all the support you need to develop your skills and progress your career.