Operations Apprentice - Delegated Authority

Who Are Canopius?

Canopius is a global speciality (re)insurer with underwriting operations in Australia, Bermuda, Singapore, the UK and US. They are privately owned and one of the leading insurers in the Lloyd’s of London insurance market. 

At Canopius they foster a distinctive, positive culture which enables them to bring their whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results. Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.

Who Are The Delegated Authority Team?

The Delegated Authority team is responsible for overseeing arrangements where third-party organisations are authorised to carry out certain insurance activities on behalf of the business.

The team ensures that Delegated Claims Administrators operate effectively, meet regulatory requirements, and maintain high service standards. This includes monitoring performance, supporting audits and reviews, and working with internal teams to ensure appropriate oversight of delegated claims activity. 

What Is The Role?

We are seeking a motivated and enthusiastic Operations Apprentice to join the Delegated Authority Management team. This role provides an excellent opportunity to gain practical experience in delegated authority operations while working towards a recognised apprenticeship qualification.

As an apprentice, you will support the Delegated Claims Performance team, who are responsible for monitoring and improving the performance of Canopius' Delegated Claims Administrators (DCAs). You will assist with data management, referrals, and administrative activities that support the effective oversight of delegated claims operations.

You will also work closely with the wider Delegated Authority team, including colleagues involved in audit, assurance, and onboarding activities, while building relationships with stakeholders across the business.

During the apprenticeship, you will gain valuable experience within the insurance industry while developing professional skills that support a future career in operations, delegated authority, or broader insurance roles. 

Responsibilities will include:

• Support the Delegated Claims Performance team in monitoring and reviewing the performance of Delegated Claims Administrators (DCAs).
• Assist with administrative tasks related to management information (MI) reviews, data management, and claims referrals.
• Help maintain accurate records and documentation relating to delegated claims activity.
• Assist in tracking and monitoring active and run-off DCAs to ensure records remain accurate and up to date.
• Support communication and collaboration with teams across the business including Complaints, Underwriting, and Conduct.
• Provide administrative and coordination support for Delegated Authority team activities.
• Assist in responding to ad hoc queries or information requests from internal stakeholders.
• Develop an understanding of delegated authority processes, insurance operations, and regulatory expectations. 

What Will You Work Towards?

You will work towards an externally accredited Level 3 Business Administration Apprenticeship (or relevant operations-focused apprenticeship qualification).

You will study for your apprenticeship with the support of a specialist training provider while gaining practical experience in your role. The apprenticeship combines structured learning with on-the-job experience to help you build the knowledge and skills required for a career in insurance operations. 

What Skill Are We Looking For?

• Curious and interested in developing knowledge of the insurance industry and delegated authority operations.
• Organised and able to manage tasks while maintaining attention to detail.
• Collaborative and enjoys working with colleagues across different teams.
• Communicative and comfortable asking questions and sharing updates.
• Proactive and willing to take initiative when supporting team activities.
• Professional and able to interact respectfully with colleagues and stakeholders.
• Positive and enthusiastic with a willingness to learn and develop new skills. 
• Analytical; You are very detail orientated. You pride yourself in working accurately.
• Driven; You are very self-motivated and task orientated. You like delivering results.
• Process Orientated; You are reliable and organised. You enjoy working on tasks until they are completed.
• Innovative; You are creative, innovative and enjoy problem solving.
• Communicative; You are charismatic, persuasive and a good communicator.
• Emotionally Resilient; You are able to manage my emotions and stress levels well.
• Decisive; You are direct and enjoy taking ownership. You enjoy healthy competition.
• Independent; You demonstrate initiative and work well independently. You are adaptable and flexible.
• Collaborative; You enjoy being a team player. You like supporting people and being customer focussed. 

Sanctuary Graduates & Apprentices, and Canopius are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.

We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.